Hightlights

As a learning professional, I create a wide variety of training materials from formal in-person or eLearning courses down to informal, supplemental job aids. Some of my favorite projects (that I can share) are listed below. Check out my PORTFOLIO for more.

Past projects

  • Created Uscreen.tv site for Futuro Sólido USA offering educational, animated videos on health insurance benefits for English and Spanish speakers. 
  • Created animated videos about health insurance benefits: Out-of-Pocket Costs, HSA Education
  • Standardized the referral management process for a new referral center impacting 300,000+ patients per year.
  • Designed employee handbook for startup call center
  • Managed major project to develop and implement QA to startup call center
  • Implemented an LMS for a startup call center and transitioned PowerPoint trainings into e-learning courses cutting down the onboarding process from 5 weeks to 3 weeks. 
  • Transitioned learning materials to match re-branding

If you have a project that you need help with and would like to meet with me, please contact me via email (guill.holguin@gmail.com) or social media.

Let’s talk.