Created with: This infographic was not created using any infographic creation software or program such as Piktograph (which I really want!) – Believe it or not, I used Microsoft Word to make this. Sure it took time and lots of formatting but it did the trick.

Learning Need: Patient referrals were being delayed due to a couple of factors: missing  insurance authorizations, and staff had forgotten certain steps which caused incomplete referrals.

Solution: A “checklist” type of reference to ensure referrals were being completed at each stage. The infographic also benefits trainees during on-boarding period because it helps them make decisions depending on referral type.